Refund policy

Returns

Due to the nature of our products, supplements are not eligible for returns or exchanges. This policy helps us maintain the highest standards of product quality, safety, and integrity.

However, your experience with HMW Method is important to us. If you have a concern or issue with your order, please contact us at elle@healthmeetswellness.com so our team can review the matter and determine how we can best assist you.

Please do not send any products back to us unless specifically instructed to do so by our team. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

When contacting us about a damaged, defective, or incorrect item, we may ask for photos or additional information to help us evaluate the issue.

Exceptions / Non-Returnable Items

All supplement products are considered non-returnable and cannot be returned or exchanged.

Unfortunately, we also cannot accept returns on sale items or gift cards.

If you have questions or concerns about your order, please contact us at elle@healthmeetswellness.com.

Refunds

While supplements are not eligible for standard returns, a refund or replacement may be issued at our discretion if there is a verified issue with your order, including damaged, defective, or incorrect items.

If a refund is approved, you will be notified and the refund will be issued automatically to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at elle@healthmeetswellness.com.